Shipping Policy

Free Shipping:

We Offer Free Economy Shipping on any order under 150 Pounds to anywhere In the Lower 48 States (Excluding Hawaii and Alaska). If you would like to ship these products faster than 5-8 Business days we offer Priority and Priority Express shipments calculated at Checkout. Our Number One Priority is Customer Satisfaction. At Dreamy Bunk Beds we aim to treat every single customer as we would our Own Family and we strongly believe that family is everything ! 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

LTL Shipments (Less Than Truck-Load Freight)

We offer a Variety of Amazing Space-Saving products at Dreamy Bunk Beds and some of them, that are over 150 Pounds, are shipped on an Entire Pallet. These shipments usually require a Lift-Gate truck and can be delivered residentially. These shipments can be very costly but you are in luck ! We offer a flat-rate on these shipments and we cover the rest of the shipping cost. If the shipping cost is less than the flat rate (If you live close enough to one of our suppliers distribution centers for it to be considered a local shipment) we will contact you and return the difference of the shipping cost. We only care about customer satisfaction at Dreamy Bunk Beds and we aim to treat every customer like we would our own Family. 

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Support@DreamyBunkBeds.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to Support@DreamyBunkBeds.com and we will process an insurance claim on your behalf. We will make it right no matter what ! Your satisfaction is our top priority ! You aren't dealing with some big corporation you are giving your business to a 100% Family Owned and Operated Small Business and Anytime you have a problem you are contacting a real person that Truly Cares about making you happy ! Dreamy Dreams Everybody !

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Welcome to Dreamy Bunk Beds Customer Support

At Dreamy Bunk Beds, we understand the importance of providing excellent customer support to enhance your shopping experience. Whether you have questions about our products, need assistance with your order, or want guidance on choosing the perfect bunk bed for your space, our dedicated support team is here to help. Explore the various ways we can assist you below:

Contact Information:

Customer Support Email: Support@dreamybunkbeds.com
Phone Support: 1-614-915-0882 (Monday to Friday, 9AM - 5PM EST)
Live Chat: Available on our website during business hours.

Frequently Asked Questions (FAQs):

Before reaching out, check our FAQs section. It covers a wide range of topics, including order tracking, product information, shipping, and returns.

Order Assistance:

Order Tracking: Track your order in real-time using the tracking information provided in your order confirmation email. If you encounter any issues, feel free to reach out to our support team.

Modifying or Canceling Orders: If you need to make changes to your order, please contact us as soon as possible. We'll do our best to accommodate your request.

Product Information and Selection:

Our Product Catalog is designed to help you find the perfect bunk bed for your needs. Each product page includes detailed descriptions, specifications, and customer reviews. If you need personalized assistance, our experts are ready to guide you.

Returns and Exchanges:

Visit our Returns and Exchanges page for information on our policies and procedures. If you have specific questions or need assistance with a return, contact our support team.

Feedback and Suggestions:

We value your feedback! If you have suggestions for improvement, encountered any issues, or simply want to share your experience, please email us at Sales@DreamyBunkBeds.com.

Stay Connected:

Follow us on social media for updates, promotions, and inspiration:

Thank you for choosing DreamyBunkBeds.com. We are committed to making your Dreamy Bunk Bed shopping experience as delightful as the beds themselves ! Dreamy Dreams Everybody ! 💕

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